COVID-19 Wedding Photography Policy
We can only imagine the stress that this pandemic is causing you considering the work and effort that go into planning your dream wedding! BUT, we want you to know that we’ve got your back and a plan, and we hope we can bring you more peace of mind during this uncertain period.
Should you need to reschedule, postpone, or cancel your wedding, your first point of call should be your wedding insurance if you have it. They should be able to talk you through a position that is specific to your policy if the government declares a lockdown, or if the wedding has to be postponed or canceled due to COVID-19. They will also let you know your next steps, which will help when you chat with us and your other vendors.
As you know, we received a non-refundable deposit upon booking your wedding. If the wedding is canceled or rescheduled, whether as a result of government recommendation, third party choice (venue, etc.) or personal choice, we cannot refund this deposit. That said, you will not be expected to pay the remaining balance owing for your wedding day. The deposit can go toward rescheduling your date if this is the case, or it can be used toward another photo session such as an Elopement, Adventure Session or something else we discuss. We think it’s important for all of us to know where we stand and so that you can communicate it clearly to your wedding insurance should you need to.
Please note that there is no fee for rescheduling your wedding as a result of the COVID-19 pandemic for the first time. If you have to postpone your date more than once, there will be a rescheduling fee and new pricing may apply. To discuss your individual situation, please reach out directly to us. We are here to help you and we have got your back! seriously!
Safety and Health
We ask that if you or your future spouse present symptoms of COVID-19, and if you choose to go against quarantine recommendations and still have your wedding, that you let us know. It is our feeling that in this case, you should immediately cancel your event to reduce the spread of this virus to your guests and vendors. As your photographers, we spend a lot of time with you and come in very close contact all day. A pandemic falls under the Force Majeure in our contract and we reserve the right to cancel services without penalty in case of pandemic exposure in order to keep our communities safe.
We are also committed to YOUR health and well being, so if we are health compromised we will not put you or your guests at risk. We will, however, work with our extensive network of local wedding photographers to find you a healthy substitute. This is already spoken to in our contract, however, in the past, we might have photographed the wedding ourselves by taking symptom suppressing medications. In this current climate, if we had any flu-like symptoms we’d err on the side of caution and find you quality substitutes.
Some people are losing their jobs or are on limited hours due to the virus, and as such payments may become a problem. Please reach out to us individually and we will do our best to either set up a payment plan or figure out a solution that will work best for both of us going forward.
If you have any questions or other thoughts please don’t hesitate to reach out. We are on your team and want you to have the most amazing wedding you can possibly have. We are here to help you however we can. Our hope is to come out on the other side of this pandemic with a whole lot of pent up energy, eager to celebrate with loved ones in close quarters again. What a relief it will be.
If you have any questions as to our protocols, plans, contracts or payment schedules, please reach out.